Housekeeping Clerk Amérys Phú Quốc Hotel

• Maintain and update room status in the PMS (e.g., cleaned, inspected, occupied, out‑of‑order) and ensure accurate handovers to Front Office.
• Prepare and distribute daily room assignments and cleaning lists for room attendants and supervisors.
• Monitor room inspection results and follow up on corrective actions to meet quality standards.
• Coordinate with Front Office for early check‑ins, late check‑outs, VIP rooms, and special requests; prioritize room allocation accordingly.
• Manage linen, amenities and housekeeping supplies inventory: record usage, reorder stock, and liaise with Purchasing/Stores.
• Process lost & found reports: log items, secure storage, and coordinate return or disposal per hotel policy.
• Receive and log guest requests related to housekeeping (extra items, turn‑down service, special cleaning) and ensure prompt fulfillment.
• Record maintenance issues reported by staff or guests and notify Engineering for repairs; track completion status.
• Prepare daily/weekly housekeeping reports: room status,linen shortages, maintenance backlog, staff attendance and productivity metrics.
• Assist with scheduling and rostering in coordination with Housekeeping Supervisor; record staff attendance and leave.
• Ensure housekeeping office and storage areas are organized, clean and secure.
• Train new staff on administrative procedures, PMS usage and reporting formats when required.
• Adhere to hotel safety, hygiene and data confidentiality standards when handling guest information.

Social Security: Full coverage of Social, Health, and Unemployment Insurance in accordance with the Vietnam Labor Code.

Annual Leave: 12 days of paid annual leave per year (plus additional days based on seniority).

Public Holidays: 11 paid public holidays per year as per government regulations. Overtime pay applies if working during holidays.

Salary & Service Charge: Competitive base salary plus monthly Service Charge (once operational).

13th Month Salary: Annual bonus based on hotel performance and company policy.

Professional Growth: Opportunity to be part of a pre-opening team with extensive training and career advancement.

• 1+ year experience in housekeeping administration, front office, or related hotel operations preferred.
• Familiarity with hotel PMS (e.g., Opera, Protel, Cloudbeds) and MS Office (Excel, Word) is required.
• Good command of Vietnamese; basic English for simple guest and internal communication preferred.
• High school diploma or equivalent; hospitality diploma is an advantage.
• Strong administrative, record‑keeping and organizational skills.

Hotline/zalo: 0903949476

Email: recruitment@lessens.vn