Laundry Supervisor Amérys Phú Quốc Hotel

• Oversee all laundry processes: sorting, washing, drying, ironing/pressing, folding, mending and packing of linen, towels, uniforms and other textiles.
• Supervise and schedule laundry attendants and pressers; assign tasks, monitor performance and ensure productivity targets are met.
• Ensure laundry output meets hotel quality standards and turnaround times for daily rooms, outlets and banqueting events.
• Operate and monitor laundry machinery (washers, dryers, presses, mangles, steamers); ensure correct settings for different fabric types.
• Conduct routine equipment checks and basic maintenance; log faults and coordinate repairs with Engineering.
• Control and monitor inventory of linen, guest supplies, cleaning chemicals and uniform stocks; report shortages and place orders as required.
• Maintain accurate records: laundry production, chemical usage, linen loss/damage, repairs, and temperature/chemical concentration logs if applicable.
• Implement and enforce hygiene, chemical handling (MSDS), PPE use, and safety procedures in accordance with hotel and local regulations.
• Train new staff on equipment operation, quality standards, stain removal techniques, and safe work practices.
• Inspect returned laundry for quality, stains, and damage; arrange reprocessing or repairs where necessary and update loss/damage reports.
• Coordinate closely with Housekeeping, FO and Banqueting for special requests, urgent deliveries and event requirements.
• Manage waste water, effluent and environmental controls as per hotel policy and local regulations; support sustainability initiatives (water/energy/chemical reduction).
• Maintain cleanliness and organization of laundry areas, storerooms and staff facilities.
• Prepare shift handover notes and report daily performance, issues and improvement suggestions to Executive Housekeeper.

Social Security: Full coverage of Social, Health, and Unemployment Insurance in accordance with the Vietnam Labor Code.

Annual Leave: 12 days of paid annual leave per year (plus additional days based on seniority).

Public Holidays: 11 paid public holidays per year as per government regulations. Overtime pay applies if working during holidays.

Salary & Service Charge: Competitive base salary plus monthly Service Charge (once operational).

13th Month Salary: Annual bonus based on hotel performance and company policy.

Professional Growth: Opportunity to be part of a pre-opening team with extensive training and career advancement.

• Minimum 1 years’ supervisory experience in hotel or commercial laundry operations; experience in 4/5‑star hotel preferred.
• Familiarity with industrial laundry machinery, pressing equipment and stain‑removal techniques.
• Basic knowledge of textile care, fabric types and appropriate washing/ironing methods.
• Experience managing small teams, rostering and basic stock control.
• Vietnamese fluency required; basic English for coordination with other departments is an advantage.
• Physically able to handle standing, lifting and repetitive tasks; able to work flexible shifts including weekends and peak periods.

Hotline/zalo: 0903949476

Email: recruitment@lessens.vn