Public Area Supervisor Amérys Phú Quốc Hotel

• Lead, supervise and motivate the public area attendants and porters; assign daily tasks and monitor performance.
• Inspect public areas regularly to ensure cleanliness, presentation, lighting, signage and furniture arrangement meet hotel standards; conduct spot checks and follow up on corrective actions.
• Manage cleaning schedules, deep‑cleaning rotas and special projects (carpet cleaning, upholstery care, window cleaning, event turnarounds).
• Ensure public restrooms are stocked, clean and hygienic at all times; maintain checklists and replenishment logs.
• Coordinate with Front Office, Engineering and Security for event setups, guest movements, VIP arrivals, lost & found handling and immediate maintenance issues.
• Supervise and train team in correct use of cleaning chemicals, equipment (ride‑on scrubbers, vacuums, floor polishers) and personal protective equipment; enforce safety procedures and MSDS compliance.
• Monitor and control inventory of cleaning supplies, consumables and small equipment for public areas; request replenishment and record usage.
• Record, escalate and follow up on maintenance defects (lighting, flooring, furniture) and ensure timely closure with Engineering.
• Ensure signage, hoardings and temporary barriers are placed correctly during maintenance or wet‑floor conditions to protect guests.
• Handle guest complaints related to public areas professionally and ensure timely resolution; report trends to Housekeeping/Management.
• Maintain accurate daily reports: cleaning checklists, incident logs, lost & found entries, manpower attendance and productivity.
• Participate in recruitment, performance appraisals and disciplinary actions for the public area team in coordination with Housekeeping Supervisor/Manager.
• Support sustainability initiatives (waste segregation, water/chemical reduction programmes) and report opportunities for improvement.

Social Security: Full coverage of Social, Health, and Unemployment Insurance in accordance with the Vietnam Labor Code.

Annual Leave: 12 days of paid annual leave per year (plus additional days based on seniority).

Public Holidays: 11 paid public holidays per year as per government regulations. Overtime pay applies if working during holidays.

Salary & Service Charge: Competitive base salary plus monthly Service Charge (once operational).

13th Month Salary: Annual bonus based on hotel performance and company policy.

Professional Growth: Opportunity to be part of a pre-opening team with extensive training and career advancement.

1+ years’ experience in public area supervision or housekeeping supervisory role in a hotel (3–5 star or above) preferred.

Basic knowledge of cleaning chemicals, equipment operation and maintenance.

Familiarity with hotel operations and coordination with Front Office, Engineering and Security.

High school diploma or equivalent; vocational/hospitality training is an advantage.

Good command of Vietnamese; basic English for guest communication is preferable.

Hotline/zalo: 0903949476

Email: recruitment@lessens.vn